Shipping and Delivery
!! Update - please bear with us while this new wave of COVID-19 is upon us. We will do our best to work with our Aussie logistics companies to get your product(s) to you as soon as we can. Update !!
If you have any concerns, please email us directly at: firstname.lastname@example.org
Thank you for your loyal support through these tough times.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the designer/fashion studio for dispatch within 24 hours after the order is placed. The designer/fashion studio processes the orders, which takes an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from the warehouse to the destination. International delivery usually takes about 15–30 business days. Australian and US orders are shipped by e-packet. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
- A tracking will be emailed to you as soon as your item is shipped.